Inner Balance
<1% → 40%
CRM-attributed revenue · 50 quiz-powered flows in Klaviyo
See the workService · Product Marketing
Messaging architecture, go-to-market strategy, and product narrative that turn your real differentiation into something the market can hear and act on.

Inner Balance
<1% → 40%
CRM-attributed revenue · 50 quiz-powered flows in Klaviyo
See the workRhoback
+300%
signup conversion · 50+ A/B tests in 90 days
See the workZero
4 yrs
embedded CRM team · SendGrid → Braze → DAU lever
See the workBRCG works across industries. The team has shipped CRM, paid, SEO, and product work for DTC, gaming, fintech, social, marketplace, and nonprofit. What matters is the situation. If one of these reads like the room you're sitting in, the work below is built for you.
You found product-market fit but not message-market fit. The market can't hear the differentiation.
Positioning and messaging architecture from customer research and competitive analysis. ICP, category position, value prop, and message hierarchy, validated and testable.
02Launching a new product, or staking out a new market category as your frame of reference, and you need a go-to-market that holds.
Launch strategy, channel sequencing, and activation. The GTM plan that turns a new product into something the market moves on, not a press release that lands flat.
03Paid, SEO, and lifecycle underperform because the real problem is upstream positioning.
Positioning fix first, then the downstream channels inherit a message that converts. We diagnose whether the leak is channel execution or the story itself.
04Sales keeps losing deals to worse products with a clearer story.
Sales enablement built on the new positioning. Decks, one-pagers, objection handling, competitive intel. The team stops improvising the pitch on every call.
05The homepage, product, and pricing pages describe features, not a reason to move.
Website messaging rewritten around the positioning. Homepage, product, and pricing pages that make the right customer act, not just understand.
06Marketing produces content with no through-line because there's no positioning to anchor it.
Content strategy built on the message hierarchy. Thought leadership, SEO content, and product-led content that all point at the same differentiation.
Shipping production work on every tool below. No theoretical knowledge, only platforms we've built programs on.
Customer research
Competitive intel
Positioning workshops
GTM strategy
Sales enablement
Message testing
Concrete outputs, not slide decks. Each one shows up in your stack and your inbox, never as a PDF.
Week 1-2
ICP definition, category positioning, core value prop, and message hierarchy built on customer research and competitive analysis.
Week 3+
Launch strategy, channel sequencing, and activation for new products, features, and markets.
Ongoing
Decks, one-pagers, objection handling, and competitive intel the sales team actually uses.
Ongoing
Homepage, product, and pricing pages rewritten around the positioning. Thought leadership, SEO, and product-led content on top.
Scroll the dashboard. The frame stays in view while the surface cycles through every operating view BRCG ships against: synthetic numbers, real shape.
Quality · Pre-launch checklist status
QA pass rate
98.1%
trailing 30d
Sends caught
47
errors blocked
Dropped balls
0
since rollout
Avg cycle time
18h
draft → approved
Workflow
Channel
Status
Last run
Newsletter Builder
HubSpot
Live
1-click DRAFT push
Send QA framework
Pre-launch
Live
Litmus + dark mode
Connected Content
Braze · Iterable
Live
API-driven blocks
Approval routing
Make scenario
Live
Slack + DocuSign
Suppression audit
Compliance
Scheduled
next quarter
Template library
Governance
Live
enforced via lint
On the CRM page we show a full sample of the audit deliverable BRCG sends in the first two days. Synthetic numbers, real shape. Every engagement starts there.
Each phase has a defined output. Nothing ships without one.
Week 1-2
Customer interviews, win/loss review, competitive analysis. The inputs the positioning gets built on.
Week 2-4
ICP, category position, value prop, message hierarchy. Validated and pressure-tested against the market.
Week 4-6
Launch strategy, channel sequencing, sales enablement, website messaging rewrite.
Week 6+
Message testing in-market, content program, iteration as the positioning meets real buyers.
Positioning + messaging architecture: ICP definition, category positioning, core value prop, and message hierarchy on customer research and competitive analysis
Go-to-market strategy: launch strategy, channel sequencing, and activation for new products, features, and markets
Sales enablement: decks, one-pagers, objection handling, and competitive intel
Website messaging: homepage, product, and pricing pages rewritten around the positioning
Content strategy: thought leadership, SEO content, and product-led content
The work runs against the same cadence regardless of service. Every column is something we ship on every engagement. The right side is what most agencies actually deliver.
Audit
Two days, built from your live data.
4-6 weeks of discovery decks and a kickoff workshop.
Weekly readout
Under five minutes. What shipped, what moved, what's next.
Monthly QBR deck. Slides, not signal.
Operating dashboard
Live and visible end-to-end. Pull it up any day.
PDF in email when reporting day comes around.
Experiment cadence
A/B tests shipped weekly. Documented every time.
Tests scoped quarterly. Results discussed in slides.
Deliverability
Owned. Sender reputation watched daily. Triaged same-day if a domain wobbles.
Flagged to the platform when complaints spike.
Migration risk
Parallel-write where it matters. You never go dark on a send.
Hard cutover. Hold your breath through hypercare.
No deck, no pitch. Tell us about your stack. We'll reply with where we'd focus first.
Built from your live data, not a template. Turnaround under two days.
Audit ships in the first two days. Build starts in week 2 once findings are signed off. First live deliverables go out by week 4. There are no quarterly timelines.
Depends on the starting state. The audit calibrates the number against your actual data, not a benchmark deck. Where the baseline is broken, first weeks usually move 20-40% on opens or clicks. For mature programs we hunt incremental: 5-15% on the right cohort, compounded across six months. We won't promise a number on the first call we can't show you the math for.
Your audit and your build are run by the same specialists, with no handoff to a junior pod once you sign. On Rhoback that was one embedded team across the audit and all 50+ A/B tests. On Inner Balance, across the quiz integration and the 50+ flows it powers. Typical BRCG team: two or three specialists working directly in your stack and your project board.
That's a preferred starting condition. We work alongside in-house leads as the ops bench: the platform work, the experiments their team doesn't have cycles for, the migrations no one wants to own. Several of our longest accounts have full in-house teams who use us for the work they shouldn't be doing themselves.
In scope: strategy, audit, builds, experiments, weekly readouts, dashboards, platform migrations, agent and AI tooling work. Out of scope: ad media spend (no commission, ever), full creative production for video, brand identity. Scope is explicit in the SOW so there are no surprises on month two.
Weekly readout, always under five minutes. What shipped, what moved, what's next. Email or Loom, your call. The live operating dashboard runs in the background: migration tracker, daily send performance, attributed revenue trend, lifecycle map. You can pull it up any day.
We validate it against real buyers before it ships, not in a doc. Message testing runs in-market, win/loss gets reviewed on a cadence, and adoption of the new positioning by sales and the funnel is what tells us it landed. If win rate and launch adoption don't move, the positioning isn't done and we say so.
The work shifts from rebuild to operate. The audit identifies three to five opportunities sized in dollars; months one through three ship the rebuild. Month four onward is steady-state operations: testing, optimizing, new flows as the business evolves. Most engagements compound. Few taper.
No. We work month-to-month after a 90-day minimum. If we're not driving outcomes you should be able to leave clean. We would rather earn the next month than lock you into one.
Embedded by default. We work inside your stack: your Slack, your CRM, your ad accounts, your project board. Like an extension of the team, not a vendor sending decks.
BRCG operates like they're part of our team. Senior people doing the actual work, fast turnarounds, and they understand the complexity of our scale without needing hand-holding.
Director of CRM
Discord
Discord
Book a call. We'll create a free audit on your stack. What's working, what's not, what we'd change first.
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